The digital workplace framework includes the areas that have been stated as follows:
(The Digital Workplace, n.d.).
Collaboration – Collaboration between the individuals is an imperative area for the operative functioning of the organization. The superiors, subordinates, colleagues, all individuals have to establish effective collaboration with each other to accomplish organizational and personnel goals. When individuals are working to achieve a common organizational purpose, provide solutions to problems occurring in business, enhance productivity, and profitability, then individuals need to work together and integrate and collaborate with each other in an appropriate manner.
Communication – Communication takes place either in a verbal manner or in a written manner. There is augmentation of innovative methods and techniques, information is increasing which needs to be imparted to the individuals, new policies, practices and procedures come about which lead to progression of the organization and the individuals, therefore, it is vital that communication processes should be effective.
Connections – Individuals need tools and equipment to develop their connections across the organizations. In educational institutions and organizations, individuals usually need to collaborate with each other and share information. When departments and offices are located at a distance, then it is not always possible for them to walk through, hence, digital technology is helpful in sharing and acquisition of information.
Guiding Principles – Guiding principles identify the goals and objectives of the business, and the purpose for which organization has been established. When the individuals acquire complete awareness of the goals and objectives of the organization, they should also work towards the improvement of skills and abilities that are considered fundamental towards the achievement of goals and objectives.
Information Governance Strategy – This aspect determines the focus of the digital governance strategy and aligns it with the management information systems of the organization or information governance strategy. The information generated should be governed in an adequate manner. In majority of cases, some information is to be kept confidential and not shared with some individuals, therefore, information governance strategy is considered as an imperative aspect.
Roles and Responsibilities – Every member of the organization has certain roles and responsibilities that he has to identify and put into operation with diligence, resourcefulness and conscientiousness. The proper identification of roles and responsibilities would enable the individuals to accomplish the desired goals. On the other hand, unawareness regarding roles and responsibilities does not prove to be favourable to the individuals.
Training and Certification – In organizations, employees are normally recruited on the basis of their educational qualifications, nature, experience, skills, and abilities. Training is an essential area that the employees go through, which provide them information regarding digital workplace, purpose of the organization, history, personnel, accomplishment of job duties and so forth. There are various types of training, these include, lectures, case studies, vestibule training, field visits, role plays, group discussions and so forth. When training is imparted, it needs to be ensured that individuals are completely aware of how to make use of digital technology in an appropriate manner.
Information Monitoring, Collection and Analysis – The individuals within the organization are required to collect, monitor and analyse the information in an appropriate manner. The collection and analysis of data has become more convenient and useful through the use of technology. They need to determine what kind of information should be shared with the other individuals and what is not to be shared. It is also vital to determine the risks that may weaken the reputation of the organization, competitive edge and productivity and protection of confidential information.
Orchestrated Presence – Organization of channels within the digital workplace is vital, which is important in the flow of information. Orchestrate the flow of information from the channels, so that individuals are able to receive it in an efficient way. This is an imperative area, particularly when the information is important. A disjointed model needs to be avoided, where different groups influence different strategies and communicate in silos.
Crisis Management – In organizations and institutions, there are occurrence of emergencies and predicaments. The members of the organization need to possess adequate knowledge of management of these situations in an appropriate manner. The first and foremost strategy is individuals should remain calm and composed and not put any kind of blame upon others. In a calm way, they should work on alternatives and suggest remedies to provide solutions to the problems that have taken place.
Enhance Innovation – In order to enhance use of innovative and modern methods in the implementation of tasks and functions. It is vital to communicate the needed information to the employees. When employees possess the required knowledge, they will be able to enhance their productivity. Driving of discussions and building community of interest is an important criteria to enhance innovation.
Increase Agility and Flexibility – The use of digital technology makes the performance of tasks and functions flexible. For instance, technology is used to prepare reports, articles and projects, in case any flaws and inconsistencies are identified by the supervisors, then it is convenient to make changes. The changes can be made in a rapid manner, hence, there is increase in agility and flexibility.
Increase Staff Satisfaction – The use of digital technology has generated satisfaction amongst the employees to a major extent. Work done through technology is more well-organized and competent as compared to the work done manually. Through technology, individuals are able to implement their tasks and functions in an adequate manner, not only within the organization, but also outside the organization.
Increase Productivity and Efficiency – The use of digital technology and machines have led to an increase in productivity and efficiency on a large scale. The individuals are able to accomplish their tasks in an appropriate manner and at a rapid pace. In case of any flaws and inconsistencies, corrections can be made easily and individuals are able to enhance proficiency, skilfulness and expertise.
Strengthen Recruitment and Retention of Employees – The workforce is considered as an imperative aspect upon which the functioning of the organization is based. Digital technology has rendered an effective contribution in strengthening of the recruitment and retention of employees. The employers and directors are able to make provision of opportunities that would contribute in their retention. Digital technology helps in creation of a sociable working environment, where individuals take pleasure and incur job satisfaction.
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